Last updated: 1 March 2026
These terms apply to all sales of timber products, pallets, custom-built furniture and architectural millwork by Cascade Timber Holdings LLC ("PitchPro"). Different terms may apply to written contract work — those terms always take precedence.
1. Quotes & orders
All quotes are valid for 30 days unless otherwise stated. An order is confirmed once we send a written acknowledgement and you have paid the agreed deposit (typically 30% on bespoke work, 50% on volume pallet orders).
2. Lead times
Lead times quoted on our website are typical, not contractual. Project-specific lead times appear on your order acknowledgement and are binding from that point — see clause 7 for compensation if we miss them.
3. Pricing
Prices are quoted in US dollars and exclude sales tax and freight unless explicitly noted. We reserve the right to revise quotes if raw timber prices fluctuate by more than 5% between quote and order confirmation; any revision is notified in writing and you may cancel without penalty.
4. Delivery & risk
Delivery is by our nominated carrier or, on request, your own. Risk passes when the goods are unloaded at the agreed delivery address. You are responsible for arranging suitable access and for inspection on arrival; please report any visible damage within 48 hours.
5. Title
Title in the goods passes once payment has been received in full. Until then, the goods remain our property and you may not resell or modify them.
6. Bespoke work
Bespoke furniture and millwork is built to a written specification you approve. Once production begins, the order cannot be cancelled and the deposit is non-refundable, save as set out in our Return & Refund Policy.
7. Liability
Our liability for any single order is limited to the value of that order. Nothing in these terms excludes liability for fraud, gross negligence or anything else that cannot be excluded under Oregon law.
8. Governing law
These terms are governed by the laws of the State of Oregon. Any dispute is subject to the exclusive jurisdiction of the courts of Multnomah County, Oregon.
9. Contact
Cascade Timber Holdings LLC, 4825 NE Sandy Boulevard, Portland, OR 97213, USA. Email [email protected].